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2012 WTTC Global Summit

15/05/2012
  • Raymond N. Bickson, Managing Director & Chief Executive Officer Taj Hotels & Resorts
  • Kathleen Matthews, Executive Vice President, Global Communications & Public Affairs, Marriott
  • Gerald Lawless, Executive chairman Jumeirah Group
  • Patrick J-M Basset, Vice President Accor, Vietnam The Philippines, South Korea & Japan

Preview of 2012 WTTC Global Summit
What you shall remember from key leaders of the tourism industry

The 12th edition of the global summit by World Travel Tourism Council gave us an overview of Japan’s recovery after the tragedy of March 11th 2011. A team from IEMI-CMH covered the event as official media partner through the corporate blog Luxury Must Hospitality. It is the first time that a delegation from a hospitality school attended such a prestigious event. Leaders of the industry from all over the world shared their views and experiences to improve the guest’s experiences as well as their business development. Let’s take a look to some key sentences -from our exclusives interviews- that are interesting to keep in mind.

Stay tuned, more is coming up!

Raymond N. Bickson, Managing Director & Chief Executive Officer Taj Hotels & Resorts:

“Travel and tourism is the largest employer in the world. It is a growing industry. It makes up 10 to 12% of global GDP so the options for the youth is just incredible”

“I think Hospitality in Asia and India is embodied in the DNA of the culture. Service is done with the heart. I can train you how to be a waiter, a chef or a concierge but I can not teach you to be NICE”

Kathleen Matthews, Executive Vice President, Global Communications & Public Affairs, Marriott :

“I think that in today’s age and for our hospitality industry, Social media is replacing advertising: it is a way of having intimate conversation with the guest”

“The Travel and Tourism industry is one of the easiest way to create new jobs”

Gerald Lawless, Executive chairman Jumeirah Group:

“The hospitality business is about people. I believe we are a People to People business and we are unique and we will always serve our end customer directly”

“We will always smile and greet the guest before the guest greets us. As a first response to a guest’s request, we will never say no”

Patrick J-M Basset, Vice President Accor, Vietnam The Philippines, South Korea & Japan:

« The travel and tourism industry needs support; we can not deny that it represents nearly 16% of the world’s employment”

« We have to pay attention to what the guest’s wants today, how he behaves and what are his tomorow’s expectations » « At the end, what remains is the experience the guests lived: today, their expectations have changed. He is looking for simplicity, spirituality, and most of all, to escape from his daily life.”